Post by "Pop" Stran on Jun 2, 2014 16:01:45 GMT -5
Someone just reminded me a few days ago of something that I had also noticed before, with regard to Fedex policy and/or experiences.
Awaiting a delivery that I needed quickly, I paid the extra fee to get it delivered by Fedex, who had guaranteed a 3 day delivery time.
Delivery was slated for Thursday the 28th, and the item was shipped from Nevada early on the 25th.
Tracking this parcel almost daily, I saw it arrive at my local sorting center on the 27th, and I assumed that we were on-track and I told everyone in my downline that it would be in my hands on Thursday.
*My local sorting center is 30 minutes North of here, an area that I am more than familiar with.
Thursday afternoon, I checked the tracking once again, and it stated that the parcel was still there, and not out for delivery.
Friday morning, I checked again, and it was still sitting in Hagerstown...Saturday afternoon, it was still sitting in Hagerstown...and I've got a real problem growing.
So, on Saturday I had to run to Staples and grossly overpay for a small supply to tide me over for a few days.
On Monday afternoon around 5pm, because it still hadn't arrived, I once again checked the tracking, and it stated that it was FINALLY OUT FOR DELIVERY on the 2nd.
The package that they promised In Writing to deliver in 3 Days, was out for delivery NINE Days after it was shipped.
But, something else had happened as well.
All of the 'dead days' that my parcel had spent sitting in their sorting center, 5 days after the promised delivery date, had vanished.
The day that it had been accepted in Nevada had changed from the 25th to the 28th, and it had simply bounced through the Hagerstown sorting center in 1 day and then the next day it was out to the local delivery hub. This new (adjusted & edited)timeline made Fedex LOOK very efficient indeed...but having watched the progress step-by-step, I know better.
My first thought was this, "Is this a standard policy that keeps the local hubs off of the corporate radar?"
When they drop the ball, do they routinely cover it up by juggling the books?
I'm interested in hearing your experiences with Fedex.
Awaiting a delivery that I needed quickly, I paid the extra fee to get it delivered by Fedex, who had guaranteed a 3 day delivery time.
Delivery was slated for Thursday the 28th, and the item was shipped from Nevada early on the 25th.
Tracking this parcel almost daily, I saw it arrive at my local sorting center on the 27th, and I assumed that we were on-track and I told everyone in my downline that it would be in my hands on Thursday.
*My local sorting center is 30 minutes North of here, an area that I am more than familiar with.
Thursday afternoon, I checked the tracking once again, and it stated that the parcel was still there, and not out for delivery.
Friday morning, I checked again, and it was still sitting in Hagerstown...Saturday afternoon, it was still sitting in Hagerstown...and I've got a real problem growing.
So, on Saturday I had to run to Staples and grossly overpay for a small supply to tide me over for a few days.
On Monday afternoon around 5pm, because it still hadn't arrived, I once again checked the tracking, and it stated that it was FINALLY OUT FOR DELIVERY on the 2nd.
The package that they promised In Writing to deliver in 3 Days, was out for delivery NINE Days after it was shipped.
But, something else had happened as well.
All of the 'dead days' that my parcel had spent sitting in their sorting center, 5 days after the promised delivery date, had vanished.
The day that it had been accepted in Nevada had changed from the 25th to the 28th, and it had simply bounced through the Hagerstown sorting center in 1 day and then the next day it was out to the local delivery hub. This new (adjusted & edited)timeline made Fedex LOOK very efficient indeed...but having watched the progress step-by-step, I know better.
My first thought was this, "Is this a standard policy that keeps the local hubs off of the corporate radar?"
When they drop the ball, do they routinely cover it up by juggling the books?
I'm interested in hearing your experiences with Fedex.